Just for fun - making retail wait times more pleasant!
Wednesday, June 4th, 2008I’m speaking just from my experience as a retail customer
A few things that would make my wait in line more bearable would be:
- An opportunity to sit. You can imagine how popular this option could grow as our population ages
- Refreshments. A sample of healthy juice, a snack sample or even a small glass of water would be a welcome distraction at the till.and would take advantage of the psychology of reciprocity where people feel they want to give back when they have received something from you.
- Providing products to browse and potentially purchase while standing in line at the checkout is always a nice distraction.
- Giving the customers the old-fashioned option to “take a number” has worked for many years and is convenient. That way we can continue shopping, yet not necessarily standing idle in a queue. We simply head to the check out to be served right away when our number is called.
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