I’m speaking just from my experience as a retail customer
A few things that would make my wait in line more bearable would be:
- An opportunity to sit. You can imagine how popular this option could grow as our population ages
- Refreshments. A sample of healthy juice, a snack sample or even a small glass of water would be a welcome distraction at the till.and would take advantage of the psychology of reciprocity where people feel they want to give back when they have received something from you.
- Providing products to browse and potentially purchase while standing in line at the checkout is always a nice distraction.
- Giving the customers the old-fashioned option to “take a number” has worked for many years and is convenient. That way we can continue shopping, yet not necessarily standing idle in a queue. We simply head to the check out to be served right away when our number is called.
This entry was posted
on Wednesday, June 4th, 2008 at 10:06 am and is filed under Tracy's Thoughts.
You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.